What should I do if my transaction or crypto purchase/sale fails?

1. Check Your Account Balance

Make sure you have sufficient funds, either EURe or the required cryptocurrency to complete the transaction.

2. Verify Recipient and Transaction Details

Double-check all information for accuracy, including:

- IBAN and recipient name (for fiat transfers)

- Wallet address (for crypto transactions)

3. Blockchain Network Delays

Crypto transactions can fail if they aren’t confirmed within the required time and eventually expire. Common causes include:

- Network Congestion: Too many transactions at once can slow things down. 

- Block Size Limits: Only a limited number of transactions fit in each block; extras wait in line.

- Fee Priority: Transactions with higher fees get processed first; lower-fee ones take longer. 

- Consensus Speed: Some networks (Proof of Work) are slower than others (Proof of Stake).

4. SEPA (Fiat Transfer) Delays

Common reasons include:

- Cut-off Times & Holidays: Transfers after cut-off or on non-business days process later.

- Compliance Checks: Banks may hold payments for AML/KYC reviews.

- Technical Limitations: Not all banks support SEPA Instant; fallback transfers take 1–2 business days.

5. Contact Support

If the issue persists after these checks, please reach out to our Customer Support Team for assistance.